For international orders, customs duties, import taxes, clearance fees, or other charges may be imposed by the destination country.

Unless specifically included during checkout, these charges are the responsibility of the customer.

Customs and import charges are determined by the relevant authorities in the destination country and are separate from the product price and shipping charges collected by Al Diplomacy.

Customs processing may also affect the final delivery time of an international shipment.

Customers are responsible for providing complete and accurate delivery and contact information when placing an order.

Customers should carefully review the delivery address, recipient name, telephone number, and email address before completing their purchase.

Additional charges may apply if a shipment must be redirected, returned, or shipped again because incorrect or incomplete delivery information was provided.

We aim to prepare and deliver orders within the estimated delivery period.

Delivery times may occasionally be affected by customs clearance, carrier operations, public holidays, weather conditions, remote delivery locations, or other circumstances outside our direct control.

Delivery estimates should therefore be considered approximate rather than guaranteed delivery dates.

Where tracking is available, customers will receive tracking information after the order has been dispatched.

Customers can use the tracking details provided to monitor the progress of their shipment.

For orders shipped in multiple packages, more than one tracking number may be provided.

Returns, cancellations, refused deliveries, and refunds are governed by the separate Returns & Refund Policy of Al Diplomacy Auto Spare Parts.

Customers are encouraged to review the Returns & Refund Policy before completing an order.