All returns require prior approval. Please contact us either by phone or online to receive approval before shipping any item(s) back to us.

15-Day Return Period

Customers may request a return within 15 days from the date of delivery.

All returns are subject to the eligibility requirements and conditions stated in this Return & Refund Policy. Items that do not meet these requirements will not be accepted for return, even if the return request is submitted within the 15-day period.

How to Request a Return

• BY PHONE
  +971 600 535551 / +971 6 5332212

  Customers can contact us Saturday to Thursday from 8:00 AM to 1:30 PM or 4:00 PM to 8:00 PM (UAE time) for assistance with a return request.

• WHATSAPP
  +971 6 5332212

  Customers may submit a return request through WhatsApp. Please provide your Order Number and the issue with the part or reason for return.

• ONLINE

  Customers may submit the contact form on our website and provide details of the issue, reason for return, and order number. One of our customer representatives will respond with a solution.

• EMAIL

  Customers may email Info@aldiplomacy.ae and provide:

  • Order Number
  • Issue with the part or reason for return

Requirements for Returns

Returned products must:

• Be in their original packaging.
• Not have been used, installed, or disassembled.
• Not be damaged due to improper installation.
• Have no missing parts, hardware, or instructions.
• Meet all other return eligibility requirements stated in this policy.

Once Al Diplomacy Auto Spare Parts receives the returned item(s), the products will be inspected. If the return meets the above requirements, a return specialist will proceed with the applicable return, replacement, credit, or refund process.

Approved refunds will be made to the original payment method.

Al Diplomacy Auto Parts will not refund any labor costs incurred by the customer or the installer of products purchased through the website. Al Diplomacy is also not responsible for towing expenses, rental car expenses, or other additional costs incurred for any reason.

Return and Replacement

If the part received by the customer has a manufacturing fault, Al Diplomacy Auto Spare Parts will replace it without any additional cost. If the customer does not want a replacement, they may choose either store credit for a future purchase or a refund to the original payment method, without any deduction of shipping charges.

Incorrect Part Selection / Vehicle Fitment

If the customer receives the same product and part number that was ordered or confirmed before dispatch, but later determines that the part is not suitable or compatible with their vehicle, this will not be considered an incorrect item supplied by Al Diplomacy Auto Spare Parts.

The customer may request a return within 15 days from the date of delivery, provided that the product meets all return eligibility requirements stated in this policy.

Where the incorrect part selection or vehicle fitment issue is due to the customer’s selection or confirmation, the customer is responsible for the applicable shipping costs. Where a refund is issued, the applicable original delivery and return shipping costs will be deducted from the refund amount.

Order Cancellation

The customer may cancel an order if it has not yet been shipped.

Damaged Products

Damaged products follow the same return process. Customers must report a “Received Damaged Product” within 1 day of receiving the order and provide details of the damage.

The Order Number must be included in all correspondence.

NOTE: The customer may be required to provide the Order Number.

Defective means that the part has a manufacturing fault.