FAQ

Q1-Do you sell spare parts for all Mercedes models?

A: Yes, we offer a wide range of spare parts for all Mercedes models, from the A-Class to the S-Class, as well as older and newer versions. You can easily search for the part you need by entering the model, year of your vehicle, or the part number of the part.

Q2-Are the spare parts original or aftermarket?

A: We offer both genuine (OEM) spare parts and high-quality aftermarket parts, depending on your preference and budget. Our OEM parts are directly sourced from the manufacturers, while our aftermarket parts provide excellent value without compromising on quality.

Q3-Can I get a warranty on the spare parts I purchase?

A:Yes, we provide warranties on most of the spare parts we sell. The warranty period varies by manufacturer and product, so be sure to check the details on each product page or ask our support team for more information.

Q4:Do you have parts for BMW?

A:Yes, we have a wide selection of spare parts available for BMW. You can find everything from engine components to brake pads. Just let us know the specific part you're looking for, and we'll assist you in finding it.

Q5:I need a specific part for my Rolls Royce Ghost. Is it available?

We carry many parts for Rolls Royce vehicles, including the Ghost. Please provide the exact part you need, and our team will confirm if it's available or can be ordered for you.

Q6:How do I know the price of a specific spare part?

A:To get the price of any spare part, simply search for the part number or select your vehicle's make and model. You’ll be able to see the price, as well as any available discounts or promotions.

Q7:Do you offer discounts or promotions?

Yes, we frequently run promotions and offer discounts on various products. Be sure to check our website for any active sales or sign up for our newsletter to receive exclusive offers.

Q8:What payment methods do you accept?

A:We accept a variety of payment methods, including credit/debit cards, and bank transfers. Please choose the option that’s most convenient for you during checkout.

Q9:How long will it take for my spare parts to be delivered?

A:Delivery times depend on your location and the availability of the parts. Standard shipping usually takes between 3 to 7 business days. Expedited shipping options are available if you need the parts sooner.

Q10:Do you ship internationally?

A:Yes, we offer international shipping for most of our spare parts. Please provide your shipping address during checkout, and the system will show you the available shipping options and costs.

Q11:Can I return a part if it doesn’t fit?

A:We accept returns for parts that are unused and unopened. Please check our return policy for specific terms and conditions. If you're uncertain about the part fitting your vehicle, our team can assist you before purchase.

Q12:What should I do if the spare part I ordered is incorrect or damaged?

A:If the part you received is incorrect or damaged, please contact our customer service team immediately. We offer hassle-free returns or exchanges within a certain period. Please refer to our returns policy for more details.

Q13:I’m not sure which part I need for my BMW 3 Series. Can you help me?

A:Absolutely! If you’re unsure which part you need, simply provide us with your BMW 3 Series year, model, and VIN (Vehicle Identification Number), and our team will help you find the correct part.

Q14:Can I track my order?

A:Yes, once your order is shipped, you will receive a tracking number via email so you can monitor your order's status in real time.

Q15:How can I verify if a part is compatible with my vehicle?

A:We offer a part compatibility checker on our website. You can input your vehicle’s make, model, and year to ensure that the part you're looking for is compatible. If you need further assistance, our customer support team is happy to help!

Q16:How can I place an order for multiple spare parts?

A:You can easily add multiple spare parts to your cart by browsing our website and selecting the parts you need. Once you've added everything to your cart, proceed to checkout to complete the order. If you need help with the selection, our team is happy to assist you.

Q17:Do you offer technical support if I have questions about the installation of parts?

A:Yes, we offer technical support for part installations. If you need guidance or have any questions about the installation process, our customer support team can provide step-by-step assistance or direct you to relevant resources.

Q18:What are your business hours for customer support and order processing?

A:Our customer support team is available Saturday to Thursday from 8:00 AM to 8:00 PM (UAE Timing). Orders placed outside of these hours will be processed the next business day. If you have any urgent inquiries, feel free to leave a message, and we'll get back to you as soon as possible during our working hours.